Aqua Gurad-Compact
Aqua Guard is not working even after repeated complaint

Dear Sir/Madam,

This is to keep you posted to draw your attention about the pathetic service from you since November since I bought Aqua Guard compact. The Aqua Guard is not working since then. Request you to identify the pain of a customer who has invested the price and not getting the service for product like Aqua Guard. For your reference, please find below some SR/docket no. as those were taken by the Aqua Guard call centre for the sake of resolution and response to me since November.

Date

SR/Doket No

Mobile No given @ time of complain

15-11

82159697

9830473293

16-Nov-09

NA

9830072593

2-Dec-09

NA

9830473293

29-Dec-09

NA

9830072593

2-Mar-10

82557714

9830071993

16-Apr-10

82770153

9830071993

Few SR no mentioned as NA as not able to fetch those data, but all the 3 mobile nos. have been mentioned through which I made all the complaints, hopefully from your side you’ll fetch all the complaints details though the mobile nos.

After so many repeated complaints there were no follow up from your side, as in got every time the feedback from the service centre that your complain can be processed as this is not in our area, different service centre will follow up this- then which service centre, there was no answer to any one. ‘Then why did you sale your product there? ’

Additionally I didn’t received the original copy of the purchase and for the same one complaint has also been raised but till the date I’m yet to get it since November. But what I got is only a small temporary receipt with Aqua Guard/Eureka Fobes Logo. Please find below the details.

Bill No

Invoice No

Date

Sales person emp id

Sales person Name

511

32054

1-Nov-09

9002059

K.C. Mondal

Finally with so much of anguish on 16th April I contacted your corporate office-Mumbai, and explained all these. And I’ve been assured to get the resolution. And today one service person visited my place to fix it up and he said as per the water layer (as there is much iron in the water layer in the locality) this Aqua Guard-Compact is not compatible even though iron remover is installed, this is the reason you’re facing the problem. As per the service person, now the problem has been resolved but again you’ll face it after a month as you have to replace it with another model. Then- Who will guide me about the correct model as per the water level as I’m not the expertise in it neither I’ve experienced the same as by you only this has been installed that Aqua Guard compact is compatible for me (at the time of purchase). Now God knows, might be you were in target to sell that model to achieve your sales goal.

Request your intervention to address this serious concern earliest of your time.

Regards,

Saikat

Company: Aqua Gurad-Compact
Country: India
State: West Bengal
City: North 24 Parganas

  <     >