Future Group - The Great Indian Shopping Festival
Gifts Terms

Dear Sir,

I purchased a Hitachi RAU018KQDD-KAZE 1.5 Ton SAC on 03/05 Invoice No:151684888 at ezone T.nagar branch Chennai under “future group The Great Indian Shopping Festival”. In my e-passbook (no:82275111033586), I got 124 points. According to scheme, for 100 points

1) Bajaj Sandwich maker worth Rs.2099.

2) Spalding 19 inch Trolley Bag worth Rs.3999.

3) Sansei Digital Video Camera Worth Rs.6990.

4) Sansei Video Camera worth Rs.6990. are eligible to get from the redemption centers on basis of token amounts.

As per your procedure, from 16th May to 31st May the redemption starts. I visit the redemption center “Big Bazaar in Express Avenue Mall Chennai”. I met “Mr. Alli” in customer care zone. After he checked the points and everything, he mentioned that only bajaj sandwich maker is available as stock and nothing is available. On the very first day of your redemption, he mentioned like that is shocked for me and I request for sansei digital camera. He finally, spoke with some superior and told me to wait for three days.

After 3 days, I went again and he told that to wait for 4 more days still stock not arrived.

Again after 5 days, I called him. He clearly mentioned that stock will not come and you have to get either sandwich maker or Timex watch. Then he gave Mr.senthil ‘s (Asst. Store Manager) contact. He told to contact ezone, where I purchased. I clearly mentioned that the redemption center is only on Big bazaar, for this why I have to contact ezone. But he is not responding anything.

This makes me worried about your service. While I purchased, I clearly asked about everything and choose the product according to the points. Now it seems that I am cheated by showing some product and insisting to take some product.

Kindly give me the solution for this. As your final redemption date is on 31st may, I need a immediate action on this.

Regards,

Ganeshmurugan

9940399819

Manager – Optimal Media Solutions

The Times Of India

126/127, Chamiers Road,

Nandanam

Chennai-35

Company: Future Group - The Great Indian Shopping Festival
Country: India
State: Tamil Nadu
City: Chennai

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