Godrej/Refrigerator
NOT WORKING

I HAVE A 3 YEAR SERVICE CONTRACT WITH GODREJ FOR THE REFRIGERATOR (REF: SERVICE ORDER NO 382884). THE REFRIGERATOR IS NOT WORKING FOR THE LAST THREE DAYS. I HAVE TRIED HARD TO LODGE A COMPLAIN THRO TOLL FREE NO 1800225511 BUT I COULD NOT GET TO THE NO. I TRIED ANOTHER NO 18002095511 WITH NO RESULT. I SEND ONE SMS TO GODREJ CARE (NO 53636) STILL NO RESPONSE. I SEND A WRITTEN COMPLAIN TO THE GODREJ SERVICE CENTER AT GOLPARK, KOLKATA, BUT THEY ALSO REFUSED TO TAKE THE COMPLAIN. I CONTACTED THE REPRESENTATIVE, MR A. SRAKAR WHO SAID THAT HE CAN ONLY ATTEND IF THE COMPLAIN IS LODGED AT THE TOLL FREE NUMBER. I HAVE A SMALL QUESTION TO GODREJ WHO WILL ATTEND TO MY PROBLEM? WHY THE LOGGING OF COMPLAIN IS SO COMPLICATED? LOGGING A COMPLAIN SHOULD BE THRO SMS WITH RETURN COMPLAIN NO FROM SERVICE CENTER (WHEN LOGGED THRO REGISTERED NUMBER). IS IT TRUE THAT GODREJ PRODUCTS ARE HAVING LOTS OF ISSUES WITH THEIR PRODUCT AS WELL AS WITH THEIR SERVICE? WHEN CAN I EXPECT THE MECHANIC TO RETURN?

Company: Godrej/Refrigerator
Country: India

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