Hindustan Petroleum
Non Receipt of new gas connection

Sub: Non receipt of new gas connection

Name: Anjan Dutta

Ph No. 098740 67771

I have applied for a new connection at HP authorised Gas Dealer M/S Swamiji Enterprise (Phone no. 2452 6253) address 319/1, Biren Roy Road (West).

Date of application - 18/06/10.

Cash memo no. 4652.

Amount written in the front of cash memo- 1975/-

Amount written at the reverse of cash memo - 1400 100 45

Total amount paid by me - 3520/-

Complaint 1 - The dealer insisted on purchasing new oven

Please note I have already a oven (I was working at Siemens Kalwa and got transferred to Kolkata in 2005. At Mumbai I had HP gas connection which I surrendered when I got transferred). Till date I was staying with my parents and now purchased an apartment where I need new connection.

To avoid conflict, I agreed to dealer's proposal.

The dealer informed that gas will be delivered within 7 days.

Inspite of repeated followup and two visits nothing has happened.

Every time the concerned person tell that "gas along with oven and accessories will be delivered TODAY".

Incidentally please note that my father was an ex employee of HP (employee no. 996584).and our family have a very high regards to HP. In fact on my mother's insistance I had gone for HP connection (instead of IOCL/BPCL).

However such dismal customer service speaks very poor about an esteemed company.

Request for the following

1. Immediate action for delivery

2. Transperancy in dealer network to avoid corruption

3. Improved customer service - COMMIT WHAT YOU CAN DELIVER

Regards,

Anjan Dutta

(Siemens Limited IS IN Kolkata)

Company: Hindustan Petroleum
Country: India
State: West Bengal

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