Hindustan Petroleum
Gas refill

Dear HP management

This to bring your notice your HP gas delivery boy is misusing customers booked gas refill cylinder

I had booked for cylinder with gas no 556684 on 24th Aug with booking no 231040

On 27th Aug I received a SMS saying my refill will be delivered within 24 hours with cash memo no 7437

Again I received a SMS saying "your refill cash memo no 7437 has been canceled" I am shocked why is canceled

Then again I received one more SMS saying HP booking no 231040 & cash memo 5745 will be delivered within 24 hours

But till now I have not received any gas & to my surprise I received another SMS saying your gas cylinder has been delivered on 2nd Sep,

If it was delivered & not reached to the consumer then many question are raising, to whom it is delivered to? is it being delivered to someone else?

This not the first time I am facing this problem last time I had complianed this problem to your Area Manager Mr. Garg but He was too busy to respond to consumers complaint (pls refer to trailing msg)

I humbly request HP gas management to look in to this issue & take serious action against the person who is behind

Details

Name: Q M Nooruddin

Gas no 556684

Mobile no 8897866841

Agency landline no 040-23312858

Agency address Behind Yashoda hospital Somajiguda Hyderabad

Delivery boy name: Patel

I still have trust on brand name HP I hope you will do something to retain that trust

Regards

Noor

&& Forwarded message &&&-

From: qazi nooruddin

Date: 6 January 15:03

Subject: Re: Long wait for Hp cylinder

To: rgarg@hpcl.co.in

Dear Mr Garg,

Waiting for your reply

Regards

Noor

1/2 qazi nooruddin

Dear Mr Garg,

This to bring your notice that your HP somajiguda branch takes 1 month to deliver a cylinder after several reminders.

Earlier i was your jublihills branch customer there service was excellent within a week they use to deliver the cylinder.

But I am really disappointed with service of your somajiguda branch I have never experienced such a service from hp.

My gas no-554677 this is my old gas connection I have taken one more connection from somajiguda branch no-556684.

when I booked this (556684) new connection I paid full amount they said the cylinder will be delivered within 2 days.

But after a lot of remainders calls, complainants they delivered the cylinder after two month of purchase.

This was not at all expected from a company like hp we don't just expect good service from hp but excellent service.

Since 1 year I am experiencing such a service I hope there will be an end to all this very soon.

Regards

Q.M.Nooruddin

Ph-8897866481

Company: Hindustan Petroleum
Country: India
State: Andhra Pradesh
City: Hyderabad

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