Bharat Gas
Non-delivery of gas by the dealer - Vishnu Jyoti Gas Service, A-6 HIG Duplex, Brij Vihar, Ghaziabad

My consumer No is V-9299 and the dealer is Vishnu Jyoti Gas Service, A-6 HIG Duplex, Brij Vihar, Ghaziabad.

I had booked for a cylinder gas on 21.09.2010 and was told that it will be delivered on 25.09.2010 i.e. Saturday. I kept on waiting on Saturday but in vain. On making enquiry about non-delivery, the dealer after trying for long, picked up the phone and in very rude and indifferent manner responded that it will be delivered on Monday. I told him that I had specially requested for weekend and there will be nobody at the residence on Monday. To which he curtly replied that "it is my problem" and banged the phone on my face.

Thereafter i have been trying to call them throughout on Saturday and Sunday but no body took the call despite the phone ringing.

This problem has arisen earlier also. The dealer behave as if they are obliging by taking the call or supplying the gas cylinder, which they do at their whims and fancies.

The modus operated by these dealer is that they deliberately don't supply the gas on the requested day/time and make it a point to deliver when no body is there at the residence, so that they will mark it delivered and sell the same in black market.

Even today also I have been trying to contact with the dealer, the phone was ringing but no body has bothered to pick the phone.

Please see to the complaint, because the gas is an essential service and these incorrigible persons cannot take the consumers for ride.

Thanks and Regards

Company: Bharat Gas
Country: India

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