Home Town
Delayed Delivery/ Pathetic Customer Service

Please do not buy anything from Home Town. I spent more than 1.5 lacs on bathroom and sanitaryware. First mistake we made was to engage the project team from Hometown for execution. They charged me Rs. 1500 with the promise that the project manager would be availabel through out the project execution. While he was prompt in turning up the next day to take the measurements so that he can finalize all products and accessories, we realized unfortunately a lot later that a lot of unncessary products were also pushed through. We found atleast 4 items which were billed in excess. Further, now that hte work has progressed, we are finding that they pushed through some accessories like adhesves (for tiles) etc which were very expensive which couldn' be uesd since we were renovating the bathroom. We were made to wait for hours while the invoice would be generated and we would literally be waiting to make the payment and get out. After full payment, the quote for work was sent and we soon realized that the charges were inflated and they pushed again INR 6000 for site visits discreetly. I refused to pay and decided to get the work done on my own. Even after this, the misery continued. The delivery of the products were delayed significantly resulting in the work getting postponed for long (for over 45 days). The technicians for the installation of shower partitions and multi system never turned up ontime despite multiple calls. The contacts woudl never pick up their phones including their managers. The customer service team would always want the hisotry every time we call and will promise to call back and would never do that. Long story short - it has been agonizing and frustrating dealing with Home Town and their staf and it has not ended yet. I know for usre that I wouldn't step into Home Town again - If you are ever tempted, please look at the number of complaints and never even go near that place. They are the most pathetic, irresponsible and unresponsive organization. Please stay away for your own good.

Company: Home Town
Country: India
State: Andhra Pradesh
City: Hyderabad

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