HP GAS Agency - Hadapsar Pune
2nd Cylinder not delivered as promised

Hi

I bought a gas connection from HP - from HP GAS Agency based in Hadapsar pune - in month of July. At the same time I have enquired about the second cylinder acquire process. Been told that within one and half month - you will get the second one. Please come to agency with rupees 1900/- will give the second cylinder immediately. (I got the date written in my gas refill book - 19/08/10 second cylinder for collection)

Went after two months - in month of 05 Sept. But no luck and got the another date of 05 Oct. I went again (taking half day leave from office -as agency fellow has mentioned that cylinder normally ain’t in stock. So, you have to be here at the time of the GAS truck comes to deliver it.). Waiting for that - spend 4 hours at the agency and at the end got the answer saying...”NO”. Still there is a queue needs to be clear who an all are awaiting. I asked politely -when do I need to come? As USUAL got the answer 15 OCT. When I enquired over the call - they say come here and talk to the manager (it means they are giving the second cylinder irrespective of any index number)... I went on 15th Oct and got the another date for the 20th Oct. I went today (20th Oct) - GOT an answer saying that - " THERE IS AN ORDER FROM HIGHER AUTHORITY "HP" THAT - NOT TO ISSUE SECOND CYLINDER BEFORE DIWALI (means until 12th NOV)."

If that was the case then why I always been given answer that COME TO AGENCY MANAGER WILL DECIDE? AGENCY team never bother about the booking ref# number.

IS THET True - HP has ceased the second cylinder Delivery???

Need help on this please.

How to pursue about this?

Many thanks in advance

One Consumer.

Company: HP GAS Agency - Hadapsar Pune
Country: India
State: Maharashtra
City: Pune

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