HP Gas
Non delivery on time

Booked the gas on 21st Nov through phone at the Agency. Not recived the gas.

Booked the gas again on 5th through Auto booking. Still not recieved.

Reason given by the Agency that the booking (according to their Computer says) is already done on 21st and next can be done only a month later.

I have not recd the delivry. What guarantee there is that the delivery man has not sold to somebody else and reported as delivered to me.

Every time there is a delay of 10-15 days- reason given is that the Door was locked where as we hve 24hrs somebody at home! As a result the Agency has bought time and I end up with two empty Cylinders!

Also need to know Whether I am supposed to pay the Delivery man 20-30 Rs as Tip.as what he asks? Seeing HP advertisement I assumed I'm not supposed to, though I give off Rs 5/- extra just for leaving the cylinder at the Door and not bringing inside the house.

So is this harrasment due to non payment of the Tip?

The consumers are at the Agency's mercy as the Customer care Telephone never works. And I'm not sure if this Mail will have any Response.

Hoping for some response.

A.Hansraj Rai

JP Nagar, Bangalore

Company: HP Gas
Country: India

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