Indane Gas refill cylinder
Delay in supply

URGENT REQUEST

After a family visit to USA during May - Nov I returned to Chennai on 4/11. When I tried to book for an LPG refill cylinder with my Indane Gas Distributor, M/S. Prathana Gas Agency, No.37. Rajiv Gandhi Street, Moovarasampet, Madipakkam Chennai- 600091, I was told that due to non- booking of any cylinder during the past six months when my family was abroad, my account (Consumer No. JE 10519) with them lapsed and it had to be revived by submitting address proof. I complied with this demand by furnishing all the required documents and booked for refill cylinder on 09/11 when I was told that the supply would be made within 10 days. Till date, they have not supplied the refill cylinder. From 19/11, every day when I telephone them they keep telling that it would take another wek or 10 days to deliver the cylinder at my residence. The persons who attend my calls do not even divulge their names and by rotation they give conflicting and contradictory excuses for the delay. They also insist that I should come to their godown and take delivery of the cylinder, if it is so urgent. I am a senior citizen having undergone bypass surgery and under regular medical supervision and medication. So, I am not in a position to physically exert myself. My repeated attempts to reach Indian Oil Corporation over phone to resolve the matter have also proved futile. The staff at the distributors were discourteous, indifferent and giving different reasons for the delay at different times. On 22/11, they told they would raise an invoice and effect delivery today. Today they say that it will take another 10 days or I should go over and take delivery of the cylinder. This is baffling. I look forward to your kind help in putting an end to this harassment at the earliest.

Thanks and regards, M.S. Rajasekaran 23/11 (11-00 AM)

Company: Indane Gas refill cylinder
Country: India
State: Tamil Nadu
City: Chennai

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