Grosvenor Windows - Chester
They have ran off with our money

Matthew Edwards of Grosvenor Conservatory came to see myself and my husband about our new conservatory and front and back door. We had no reason to believe he wasn't genuine and agreed to go with Grosvenor over the other 3 companies we met with. We transferred £3300 to them that day as deposit (half the total cost) and agreed work would start in approx 3 weeks. We spoke to Matthew once after that and everything seemed fine. Now they have disappeared off the face of the earth, there are 3 addresses for them and my husband and I spent all weekend driving round trying to find them and they are no where to be found. The phone number we have is for the office, we have left numerous messages on the answer-phone and as of last Thursday the answer-phone was full. Now when you call it says the number is not recognised. We have contacted trading standards and the Chester Standard as Grosvenor had been advertising in their recently - it turns out the Standard have also lodged a complaint against them, I assume because they haven't paid an invoice for the adverts. We are now £3300 out of pocket with no conservatory, We will continue to pursue it but as the company and Matthew Edwards have disappeared, i doubt we will be able to do much about it.

Company: Grosvenor Windows - Chester
Country: India

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