Air conditioner
No response

Hi Samsung,

I am highly disappointed that I bought a product with your company. My complaint number is 8414570947. I bought an air conditioner from Malaika Electronics on Saturday the 17th April. till today neither from the dealers side nor from the company's side anyone has called or called for demonstation. As per the warranty card the person should come and give me a demonstraion in 24 hours. After repeated calls from my side to the dealer and your company at 30308282 nothing has happened.

I am a working person and have taken leave especially for you all. I did get calls from your company from Chennai, Thane, saki naka that they are sorry and said will surely come before 5.30 Pm today for me but now it is more than that. The AC is not workin at all and the dealer asks me that it is not cooling or what? I have called my electrician and checked my plug point it is all ok.

Is this the type of reception you give new users. My Neighbour has bought a split AC from Vijay sales from Voltas and their person has come in 2 hours after delivery to install and demonstrate the same day. Is it not your duty to help us so that we can use your products to the optimum? Or do you think that customers are all idiots and have to be treated like this we have our sale that is enough for us. I have worked for a customer care agency for US and if this was done there at the moment there would have been such a furore.

It is nt tht this is the first time i have something from Samsung. Ths customer care number is always engaged. How will you solve our problems if there is no one on line.

Just now a heavily malayali accented woman asks me my address from seagulls to come and see. Again she asks me what is the problem. Isnt the problem registered in the first place when i have given calls to dealers some 10 times a day. There is no value for customer time? or is it chalta hai attitude. Redressal of any sort is not acceptable anywhere. Why we are so lax in satisfying the customers? The business runs in word to mouth publicity too not only by advertisements.

It is high time some action is taken and things put into order. Please treat the customers with little bit more of compassion and not treat them like missed calls meant to be ignored.

Company: Air conditioner
Country: India
State: Maharashtra

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