AquaGuard classic
Delay in attending to complaint
- 06-03-2010
- 150
Electronics and household app.
On 02nd June I noticed that purifier was not functioning properly I immediately informed your Ranchi Office through phone 0651-2508900 and also through an agent Mr. Amit (9835354619) and was informed that the defect will be rectified but no one gave attention to the complaint till 03rd. When I followed up, I was informed that persons are busy in closing operations. Now is that an excuse for service personnel? Since this kind of negligent attitude has happened earlier, I request you to look into operations of this office. If they cannot attend to service then let them not commit to it.
What is this? Are you joking with customer? Further how much time is required to attend to a complaint and its rectification? Who is responsible and what action you are taken against such ir-resposibility?
Kindly prevail upon the staff and prevent what could be a very bad experience.
SAMRAT MUKHERJEE
Company: AquaGuard classic
Country: India
State: Jharkhand
City: Ranchi