Reliance India Mobile
WRONGLY DEDUCTION FROM MY PREPAID MOBILE BALANCE

Since 07.07. I am a prepaid mobile customer of Reliance India Mobile & my mobile No. is 9330984518. But last three months I am facing tremenous problem for wrongly deduction of my prepaid balance amount every month in the name of Value Added Service Pack which I never activated. Whenever I received such type of call or voice mail regarding these service pack, I rejected these offers. Unfortunately they started deduction from August'07. Details of it is as follows:

1) In the month August, they deducted Rs. 49.00 for Cricket update service. When I complained that they adjusted the amount after five days.

2) In the month of Sepember, they again deducted the same amount from my balance and again I complained for that. They informed me that anyhow your cricket update service pack has been activated and told me to deactivate it from reliance webwolrd. According to his guidance I unsubscribe it. On 25th September at 8-05PM I received the following message from 51232 and my balance has been adjusted:

Dear customer. Sr. No. 55931194 has been resolved. Rs. 49.00 has been posted for wrong charging . rest deduction is correct.

3) In the month of October, they deducted around Rs. 80.00 from my prepaid balance. When I complained for it They send me the following message on 31st October at 12-51PM:

"Message from 51232

Dear Reliance Customer, as per SR 57785934 you are charged correctly for the Value Added Service Pack which you have activated. thanks "

Now my complain is that I have not activated these service packs. Whenever I received call or Voice mail regarding these service packs, I rejected these offers and last three months, I am complaining that I don't want these service packs. Inspite that they are deducting my balance by sending messages. I am not bound to take these service as a Reliance prepaid mobile customer. Why are we facing such problem as a customer? I want all these service should be stopped and my wrongly deducted amount of Rs. 80.00 must be adjusted.

Your early action is highly appreciated.

regards,

Tarun Pal

Company: Reliance India Mobile
Country: India

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