Blackberry 8820
Phone not working

26 April

The Managing Director,

Blackberry

India

While buying a high end mobile handset, I had no second thoughts but just chose to buying Blackberry.

But now, I repent! I happen to be a sad owner of Blackberry 8820 Mobile. I bought a BB 8820 from one of your dealer's just about two months back. It had shown some signs of trouble sometime back too but by taking the battery out and then putting it back in, it worked fine (i thought). Just yesterday night the red light kept blinking and when i tried to unlock the phone it did not happen and after 20 mins of trying in vain, i tried taking out the battery and putting it back again.

Well, this time, it showed me a message on the screen saying "some java error" or something. It gave me an option to reset which i tried doing but nothing happened! I am feeling so annoyed with myself that why did I have to buy a BB at all! Within two months of buying such an expensive phone this has happened!

I work with a law firm with huge presence worldwide - I am going to circulate a word around that BB is just not the right thing to happen to us! I am so very disappointed. This is the first time i left a Nokia phone to buy a BB and this is what i get! phew!

I would want a replacement to my current set FROM THE BB DIRECTLY (and no agents/dealers) and if that is not possible or happening, then I want a complete refund of my money to me with the additional cost of the harassment I am going through - staying without a phone in this era of communication.

I would like to hear back from you within two days (without any delays) as my life seems to have come to a halt because all my contacts aren't with me! Failing which, I shall be forced to move to other means to get a redressal, for my hard earned money spent.

Is this the quality Blackberry is famous for?

Regretfully,

Chetna Soeny

Company: Blackberry 8820
Country: India
State: Delhi
City: West Delhi

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