Blackberry
Defective handset

This is in reference to Blackberry handset model No 8520 curve purchased by me on 01 Aug from Jabalpur (Dharmendra Electronics, 12 corporation market, naudra bridge), Madhya Pradesh, India. Within one month and 15 days of its purchase the handset switched off and did not switch on again. The dealer from whom the handset was purchased has been citing delays from the company (Blackberry) for its repair. The handset was given on 17 Oct for repair and still no word from the company has been received. This is causing a host of inconvenience.. After spending Rs 13, 500/= I have to wait at the mercy of the shopkeeper / the company for my handset. Several false assurances were given by the company representative at Jabalpur, Mr Tiwari (Mob No 8109243000) that soon the handset would be received by us as it had got repaired at Indore Service Centre. However even after 15 days there is no word on the exact delivery date for the phone. Finally i contacted the Blackberry customer care who informed me that my phone was locked in on 1st Nov at their Indore Service Center (Case ID no BB0052531). After numerous false assurances and mental torture i request that stern action be taken against such defaulting firms.

Company: Blackberry
Country: India
State: Madhya Pradesh
City: Jabalpur

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