Blackberry
Unable to repair Handset 9530

Myself, Jaydeep Mehta, residing in India. I have purchase Blackberry 9530 Storm from Yash Electronics, Jamnagar, Gujarat, India on 12/01/10, who claims to be the Authorized Dealer of Blackberry. There is a problem in handset Touch screen. At few locations it is not sensing. As the handset is under warranty, I had given it to Yash Electronics on 11/10 for repairing purpose. I am Manager in Reliance Industries Ltd and am suffering immensely on account of not having a blackberry hand-set. The same has resulted in pecuniary losses apart from causing inconvenience. It is already two month but I had not received my hand-set and also the proprietor of M/s. Yash Electronic is not able to tell me when will I get back my hand-set?

Even my three friends had also purchased the same model hand-set after my recommendation. Is it the service you give to the customer? Even after two month I don't know when will I get my handset back? Request you to look into the matter before I go to the Consumer Court and ensure that bonafide consumers are not cheated by either Blackberry or their Authorized Dealers.

Company: Blackberry
Country: India
State: Gujarat
City: Jamnagar

  <     >