Blackberry
Defective handset

I the undersigned had purchased blackberry pearl 8230 mobile phone from globe general agency, reliance web world express situated at shop no 1 shre wardhan complex besides raymonds retail shop wardha road nagpur 12, on 7-7 vide invoice no wwe mhi 10035 / 1398 . that after some months around seven months the phone automatically stopped working and was not getting booted, therefore i visited the globe general agency they directed me to visit service station. As i was to go to poona for some personal work the concerned service station incharge at nagpur asked me to show the handset to service station of poona as we will also do the same thing that the handset would be sent to poona for inspection, and if i personally take the hand set the repairing would be faster. In poona the service station incharge told me that the repairing of the hand set would cost me rs 10000/- though its in warranty period and payment should be made immediately as i was not carrying cash at that time the service station officer refused to take my hand set, after that i visited nagpur service station many times they also refused to take my hand set for repairs. It is surprising how i was asked to pay rs 10000/- though the set was in warranty period and moreover refused to take it for repairs and did not give the reason in writing when i asked for the same.

You are therefore requested to kindly look into the matter seriously and immediately and see that i get new hand set or direct the service station at nagpur to repair my hand set free of cost.

Company: Blackberry
Country: India
State: Maharashtra
City: Nagpur

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