Blackberry
Blackberry 9105 handset Complain

My Mobile Number: 9998049900

IMEI no. 351974042076563

Work order AHM/BB/11/03637

Purchase Date :- 27th April '11

Its with utmost regret and pain that am writing this note to you... I am using Blackberry handset since last 6 years but this time I had made an unfortunate decision of

buying a Blackberry 9105 bearing your brand...

The problem are :-

1. Charging port is not working- I have to adjust properly for getting the BB charged.

2. Keywords are clicked twice- If i click enter once then it automatically work twice.

3. Battery drained up after 1 to 2hrs talk time- after charging full it last for 2 hours of talktime.

With a heavy heart I must say that my last conversations with all employees @ BB Service have painted a very bad picture of Blackberry's customer sensitivity and

concern towards its customer. I'm working with Airtel and have been using BB for the last 6-7 years, all the employees at our organisation are also using BB.

The service guys at BB are now giving me the shit that my new BB handheld have been serviced before somewhere outside, The handset is irreparable due to

Incoming USB reworked and pad damaged. I must say that it doesn't hold good and absolutely incorrect. I'm the only only person who had been using this device

for the last 6 months and have given this for service for the first time to you. It seems some goof up has happened @ your Service Station and I've been made the prey.

Now, I'm being asked to pay another 10 K to get the Handset replaced. I'm totally confused either people are making me fool or it is somebody's vested interest.

Since, BB is a big brand and always put Customer First, I'm expecting a solution and right direction from you.

An early reply on this is much awaited.

Company: Blackberry
Country: India
State: Gujarat

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