Blackberry
Instant Crack in Display

This is w.r.t work order number HYD/BB/12/00239; i gave my blackberry on 12th April'12 for servicing as their was instant problem in display. I came across display problem on 11th April evening time, as I had long telephonic call about 3:30 min during this call i could see a small patch in display and this patch went on to become larger when i saw hand set after 3 hrs; this 3 hrs i kept hand set for charging.

Due to this display problem i visited blackberry service center and gave them for servicing, and today (23rd April'12) i been to your office to recollect it and your people are saying "THAT is a DISPLAY PROBLEM AND WE CAN'T DO ANYTHING AND I HAVE TO PAY FOR THE SAME".

Its unfortunate that i have got a defective display piece and the problem occurred in Warranty period only now my question is WHY SHOULD I PAY FOR REPAIRING DEFECTIVE DISPLAY PIECE?

Furthermore, On Saturday on called up customer care at 040-30471833 inquired about above mentioned work order number and they said me problem has been rectified and asked me to come and collect it on 23rd April'12. for the same when i went to service center they are telling me still my handset is in bangalore and will receive it by tomorrow 5 pm i.e 24th April'12 evening time. This is the situation then why did your customer care person not bothered to inform us, I have wasted my time as i been to your service center.

This is totally unethical and unprofessional way to earn money and as well as servicing a client as well.

Now please any one can help me to come out off this problem and i dont want to pay for the problem which is came from manufacturer.

Company: Blackberry
Country: India
State: Andhra Pradesh
City: Hyderabad

  <     >