Blackberry storm 9530
FAILURE TO DO WARRANTY REPLACEMENT

Vide order number 3507625 dt 1-3- 2012 I had purchased Blackberry storm 9530 by cash on delivery.

On opening of the Parcel I found scratch marks on the touch screen as well as back side of the set and I also found it is a Used Verizone registered unlocked set from US.

On operation of the same I found its Blue tooth, Camera. USB port for data transfer, Video and Music are not functional.

With in 24 hours of receipt of the hand set I registered complaint with their Customer Care vide number 2534756 dt 2-3 .

They have promised to rectify / replace through their vendor who will call up and provide address and tele phone number for contact.

Till today I have no response from them.

Every day I complain their customer Care and they promise that by the same evening it will get resolved.

But I have not heard from them so far nor resolved.

I am totally helpless and got cheated by this company. This way they are cheating the public by giving used and faulty hand sets to the general public.

Now I have left with no option than going public and approach Customer courts for reddressal of my grievance.

Any suggestions or advice from public are welcome.

K.MANOHAR HEGDE

Company: Blackberry storm 9530
Country: India
State: Andhra Pradesh
City: Hyderabad

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