Samsung
Worst service!

This is to bring to your notice, a very bad experience in terms of the product as well as the customer service at Samsung. We have purchased a (1.5 ton) A/c from a dealer "Ponnmoney" in Month of Mayin Chennai. From the date of purchasing we have been experiencing a lot of problems with the A/C and the after sales service.

1) Inspite of being in warranty period, the A/C was practically not functional with no cooling at all

2) Repeated attempts to contact the Samsung - Customer Service (which is of no use) to Mr. Manikandan- the servive Manager of samung chennai, that have been unsuccessful with they not responding to the complaints, disconnecting the calls on repeated attempts to contact them and sending their service personnel across.

3) The persons send by service centre were not able to give any concrete reasons as to why the A/c's are not functioning, thus seems that an inefficient staff is employed, ultimately our company has to waste its time and energy at office hours. Seems it was our wrong decision to purchase SAMSUNG a/c.

4) Even after putting the A/c for repairing to SAMSUNG service center, its of no use.

After all such possible attempts to repair my A/c, I have lodged my complaint here, and now if there is no response (I want my A/C to work properly) within 2 to 3 days I am forced to bring this picture in media and also to take legal action against everybody.

Company: Samsung
Country: India

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