Samsung
Pathetic after sales service!

I was gifted a Samsung HT Q20 home theater system recently. The wires which connect the DVD player to the speakers/ woofer were lost in transit. Since then, calling up Samsung has become a part of my weekly (if not daily) routine and so far I have called them up at least 8 times. First, they said they will send someone to fix it. After so many days someone (supposedly their technical man) comes up and says "Oh, I see that the wires are missing." Thank you, Sir but thats something we figured out long back. He said he will come back with the wires but I guess he lost his way to my house since then. I have been calling them up on regular occasions only to hear answers like - sir, we don't have the wires/ sir we cant do anything; get it from the local market. I have visited countless Samsung shops and talked to almost all their service centers in Delhi and no one seems to have a clue as to what to do about it. Is this the kind of after sales service you can expect for a high tech product like a home theater esp from a company like Samsung? I am very much contemplating going to the consumer court. It pains me all the more because it breaks all the myths I had in my mind about the "coolness" of Samsung which led me to buy an LCD TV, a small TV and a microwave all of brand Samsung.

Company: Samsung
Country: India

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