Samsung
HORRIBLE CUSTOMER SERVICE

This is to bring to your notice that I had logged a complaint with Samsung Customerr CARE a month back, complaint number is 8422094783 as the cooling of the air conditioner was not working. The help-desk fellow, named Mr. Paaras logged the ticket and confirmed that it will be sorted at the earliest. The engineer came after confirming the timing and mentioned that the gas of the AC needed to be refilled, charged the amount of 280 rupees and said that it would be deducted from the main bill once the AC was serviced. Next day, the AC folks from Raj Air Conditioning Co. came and took the AC off. They called later on and said that many things were spoilt and that the complete work would be charged at 4660 rupees as the condenser had to be changed etc. I agreed and they got to work and said that the AC would be returned in 2 days after all the work was completed but there was no deduction of the 280 rupees and gave some story that the previous engineer was wrong. I could not understand anything, had no choice but to agree. Now started the horror. I had to follow up almost each day to know when would they return the AC and they kept saying that there was some problem with procurement of the parts and will be delayed. This continued for 2 weeks and finally they got the AC but had destroyed the keypad on the AC, however was not ready to agree on it and said that it was of no use and that it was like that. I kept saying that it was working fine and that they had destroyed it and after some harassment they agreed to change the part at no extra cost but by that time the overall cost was incurred at 4155 rupees. Now I paid the full amount and they said that they would change the part the next day. It never happened. Called Samsung Customer Care and reopened the ticket and it has been a week now and no response yet. I am calling each day at the number and somebody keeps saying that they will fix it the next day but in vain. I just have no words and am deeply harassed after buying Samsung as I have 2 other ACs at home and it is of LG which has the best of services along with other LG products. I made a HUGE MISTAKE buying SAMSUNG which is the WORST and I sincerely recommend everyone NEVER EVER to BUY SAMSUNG as it is the worst product and even WORST customer care and services. IT IS SIMPLY HORRIBLE. Thanks and hoping that after this online complaint, SAMSUMG will make an attempt to fix the destroyed touch-pad on the AC. Thank You.

Company: Samsung
Country: India

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