Samsung India - Microwave Oven
Doubtful service

I am not getting desired service from Samsung Dehradun Service Centre. My Microwave Oven Model: C103FL, bearing product serial no. 01657DBY802266T is out of order. I lodged a complaint (9920) to The Samsung Service Centre, Dehradun. The service man came, checked the oven and said the PCT requires change. Next day he brought a PCT in an open box (not sealed) as it is required for new part. On asking about the genuineness of the product, I was told that they receive the part like this from New Delhi. However, the PCT never looked like new one. Rather it was already a used one. Even after installing the new one to the oven, it did not worked. I was told that the replaced part is not ok and he will repair the oven the next day.

Total charges I was suppose to pay was PCT Charges Rs.2392 VAT Rs 299 Services Rs 281 = Rs Rs 2972. I have doubt about the parts supplied by the service centre. How can a customer be satisfied when sincerity of the services is in doubt?

Company: Samsung India - Microwave Oven
Country: India

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