BPL Refrigerator
No coolness

I made a complaint on 24/01 to M/s Master Electronics Hyderabad ph 040 23751400/ 040 64574457 that lower portion of my two door refrigerator which is not in warranty period is not keeping cool and where is the upper portion ie freezer is maintaining coolness. However ice is being formed in the freezer though the refrigerator is frost free. The Service Engineer Mr TN.Rao visited my house on the night of 26/01 and told me that fan motor was to be changed. He replaced the fan motor with available item from his brief case. He did not open from a sealed packet/box. I felt that it was not a new one. When I questioned he told that spare parts are being supplied loose and not in sealed boxes. The refrigerator is functioning normally since then till 6th Feb. Again ice is being formed in the freezer. The bad smell is being emanated from the lower portion. I spoke to Master Electronics and explained the position. He told that he would send the engineer the same day or next day. Till today the engineer did not come.

Company: BPL Refrigerator
Country: India
State: Andhra Pradesh

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