Samsung Washing Machine
Unduly harassed by Samsung attitude

My 4 year old semi automatic washing machine is not working since 22nd May. I registered a complaint with the company (complaint no. 8405273159) on 24th May. We were visited by a company engineer who decided that a part needs to be changed and he promised to get it done in two days.

On 26th I called up at the engineers cell phone number to be told that the part was not available, but he would definitely get the repair done in another 2-3 days time. Again I called him up and was told it will take some more time. I called up the company helpline, where they assured me that the complaint will be attended to within another 2 days. Everytime we fixed a certain date and time, so as to be definitely available at home, but were kept waiting without a call or any information. The hepline is useless as they have no knowledge of availability of parts, the cost of repairs or who will be visiting etc. Yesterday I managed to speak to the company service centre, where I was assured that they were inquiring the part on an urgent basis and would be able to get the repair done in another 2-3 days time. And the part that will be replaced will cost about Rs. 1100 but comes with a one month guarantee only! I am definitely unhappy and feel unduly harassed by their attitude.

Company: Samsung Washing Machine
Country: India

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