SONY - CamCorder
Spoilage of Video Camcorder by Sony's Service centre

Sir,

On, 17.09. I had deposited my camcorder (make – SONY model DCR-TRV355E) to the local service centre, (i.e. - The T & F Customer Care Division, Sony authorized service centre, GL-4, Abhiyank Estate, University Road, Gwalior (M.P)), for checking & repair, as it was not ejecting the cassette, which was inside it and was continuously showing, on its LCD-screen, - the 5 digit self diagnosis display – read as – C:32:11.

{The meaning of this self diagnosis display (C:32:11), as described in its camera operational manual is –

. A malfunction other than the above that you can service has occurred.

 Eject the cassette & insert it again, then operate your camcorder.

As per camera manual, all self diagnosis displays starting with prefix C:�? ��? �:�? ��? �, interprets that – A customer (layman) itself can service its camcorder and no need of service engineer to call.}

But as a extra precaution, I contacted to the local authorized Sony’s (company’s) service centre to diagnose and rectify it. At the time of (camera) submission too, it (the service centre) agreed that it was a trifle problem only and I can collect my repaired camera in the evening on the same day (by paying Rs. 1000/- as its labour charges).

But unfortunately, in the evening, it had not proved its words. Next day, on 18.09.2007; “the service centre” called me and told that some part/s are malfunctioning in the camcorder, which need replacement and intimate me a estimate of Rs.4000/-(including its labour charges etc.) for its repair. For that, I deposited Rs. 2500/-(by cheque) as an advance, as demanded by “the service center”.

Now two months passed, but it had not repaired and returned my camcorder till date.

I am still awaiting the fate of my camcorder. The service centers are fully incapable and incompetent to repair these highly sophisticated equipments.

Sincerely Yours

(Sanjay Kumar Sharma)

B-69, Govind Puri, Gwalior – 474011.

Company: SONY - CamCorder
Country: India

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