Sony Ericsson India
Unjustified and unreasonable acts of the manufacturers and service providers

I purchased 1 pc. Sony Ericsson W800i cell phone (IMEI No. 356829000171480) from M/S S.P. Communication on 15/04 for Rs. 18900 (Bill no. 00/62/K6). After using it for sometime, the joystick stopped working and I complained the same to the authorized service centre of Sony Ericsson (USHA INFOTECH (P) LTD., MR. GOUTAM CHAKRABORTY, Beslls House, 10A, Ho-Chi-Minh Sarani, 2nd Floor, Kolkata, West Bengal, 700071 Phone: 2289-0611) on 15/11 and deposited my handset vide complaint ID 310012576. On 17/11, I phoned the concerned officer MR. GAUTAM CHKRABORTY and he told me that the handset cannot be repaired and further they will replace the same with the new one as it is under warranty period. Subsequently, I deposited the phone accessories full box to them. They were supposed to give the replacement withing 10 to 15 days. Thereafter I paid several visits to them followed by phone calls but they are not giving any head. It is almost 50 days have passed. Mr. Chakraborty has finally promised me to give the replacement on 7/01 but again failed. To the most disgust, he is saying a stereotyped message " We cant say, whenever the Company will provide, we will give you the replacement".

I am a common consumer and facing a tremendous hardship due to such practice of the authorized service centre. I seek your kind intervention to get me the replacement and the compensation for the delay and the strict action against the authorized service centre, M/S Usha Infotech (particularly the concerned officer Mr. Gautam Chakraborty) so as to curb such unjustified and unreasonable acts of the manufacturers and service providers.

Consequences: I am without phone. Since I cannot afford to buy a further new handset, I had to take a handset from my friend and that too not on regular basis. I have a grocery shop and without phone, I have been incurring a huge monetary loss and my buyers are giving order to others as they cant

contact me over phone. I have to visit the authorized service centre during the office hours, as

result first I have to close my shop then I visit there.

Company: Sony Ericsson India
Country: India

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