Sony Ericsson Service Center / K750i
Poor service!

I bought a sony ericsson k750i in march. Last week suddenly it got switched off and doesnot boot up. So i took it to the service center at nungambakkam Accel. There the person opened the set and brought a chipset kind of thing and pointed to a small pointed brown spot and told us that we have poured coffee on it. I told him we didn't do any such act and asked him how he came to such conclusion when there is a single spot and if coffee was poured it should have spread. We even pointed to him that that spot seems to be something from the handset. He said there can be no problem from the handset and he has no time to explain us and added we don't know that and all. It has liquid and i don't have time to hear your stuff. If u want your phone to be serviced hand it over or you can take that back. For that we told him we have bought the phone for nearly 10000rupees and please do consider what we are explaining. For that he replied i have even 20k phones for service. He said i will book this only under non warranty. He added that that is the last point of contact and told us to take the phone away and not waste his time. He said he will charge us and also our warranty will end if its booked under non warranty.

Then why the hell do they have authorized service center? I really feel disgraced over his behavior. No respect for the customer also he was interested in booking the phone under non warranty and charge us. The phone is only 3 months old and i am sure of no liquid or coffee pour in that for sure. Even if thats the case he should be able to justify that but he behaved so rudely.

Very unprofessional behavior i didn't expect this from sony they are known for their quality products.

Company: Sony Ericsson Service Center / K750i
Country: India

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