Sony Ericsson W810i
Sony Ericsson's service or harassment?

I had given my mobile (SONY-ERICSSON w810i model) for servicing on 8th dec'06 to Accel frontline (Garage-de-telecom) service centre for Sony-ericsson in Chennai.

But till now a month has passed, and I have not recd. my phone back nor they are giving any satisfactory answer. I am made to run pillar-to-post and no one is ready to respond clearly or take responsibility and tell me that he/she will take action. After getting frustrated with contradictory replies I had contacted call centre on 18th dec'06 . At call centre also they are not able to give proper answer. I am always told to contact again after few days to know the `status’!

Can somebody tell me how to tackle this harassment? In my last phone they did the same thing till warranty date expired .after that they refused to service. SONY-ERICSSON design for charging unit is Faulty. This is second phone I had from sony-ericsson and face the same problem. My Brother and some of his friends also bought and were forced to do rounds of service centre within a month.

Company: Sony Ericsson W810i
Country: India

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