Sony India
A junk TV 40EX720

Mr. Masaru Tamagawa

M D (Sales)

Sony India

Sir,

I behold a last ray of hope which is why I decide to write to you. Kindly ponder asymptotically the following miseries I had to suffer by dint of deliberate negligence/ personal ego of service personnel of the so called multinational giant (Sony India)

I purchased a Sony LED TV (Model 40EX720) from Sabharwal Electronics Dwarka Delhi India for Rs. 83000/- on 14/03. The television set has a very poor quality hazy and smoky picture. I lodged several complaints to the company’s head office located in Delhi (India) through all possible channels viz. customer care helpline, personally, through mails and letters but all in vain.

After perpetual pursuance an engineer Mr. Tikkoo visited my premises on 27/03 to examine the TV set and explicitly agreed to my complaints that the back light intensity on the panel is highly heterogeneous owing to which the picture quality is very poor, smoky and hazy in patches. He asked me to request the company to provide refund as this particular model of TV is newly launched with new circuitry and all TV sets of this model are governed by these facts, hence replacing the TV would not solve the problem. He asked me to provide the photocopy of the invoice and the warrantee card which I did with alacrity.

May I mention here that in no case I am interested to get the refund as I needed a good TV for entertainment? However, the pathetic picture quality of the TV I bought frustrates me and my family members and I repent on my decision of buying a Sony TV. Furthermore the boorish attitude of the service department of Sony India has aggravated my miseries.

I therefore request you to intervene into the matter and arrange to pave the way to end my agonies at the hands of Sony India.

Yours sincerely

Dr. Hemant Kumar

Ph D, BOYSCAST (U K), R.A. (Italy)

Professor of Electronic Science

University Of Delhi, South Campus

New Delhi

Phone 9311469376

Residence: B-101, Himachali Apts. Plot No. 8, Sector 3, DWARKA, Delhi-110075

Company: Sony India
Country: India

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