Airtel
MNP offer not activated

Dear Service Provider,

My wife using phone 9740177448. I have pending complaint unresolved.

1) On 31/8 I ported the number. On 1/9 I got call from your MNP desk on 1/9 offering rentention plan of A2A 1/2 p/sec A2others 2p/3sec & 100 sms free/day

2) The executive (name not remember) requested me to send SMS CNCL to a numebr which do not recall now. Also he informed that the new offer will be activated within 5 days.

3) I did the same and got confiormation SMS with request no RPOCN 40901613694

4) 6th Day when we found that the new plan is not activated I called your customer care 198 and querried. I came to know from the supervisor that the plan will be activated on 13th Sep 2011 @ 12:46 pm.

5) When we varified again yesterday & found no change in the plan.

6) I called on 198 again @ 11 am and did not get satisfactory reply. You can refer our recorded conversation.

7) I went to your HO at Bannergatta Rood Bangalore and called 121 from land phone to speak to back end department.

8) I spoke to one Mr. Naveen Kumar Manager @ 10:58 am as per his watch timing. Our conversation can be referred in the recorded conversation. He has given reference no 10907904316

9) I am shocked to understand that MNP execitive's offer is invalid. I am wondering whether Airtel is following any ethics. This can construed as false promises made to retain the customer and make the customer run around to get the benefits of the offer.

Hope some senior executive in Airtel will read my message and give proper answer.

Regards

Vidyadhar Hatpakki

9008025699

Company: Airtel
Country: India

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