TATA Indicom
Substandard phone set

I am A Tata Indicom Subscriber and my phone number is 03365216182 one of the early subscribers. I had hoped for better service than BSNL or reliance and opted for tata Indicom. The set given to me was a LG LSP 345 which is a very substandard set and the battery had to changed for half a dozen times. Also the charge of the battery in a new state lasts for not more than 2 hours. I had repeatedly opted for a different set & make and offered any additional money for the same. But every time the customer care had declined the offer saying that the same is not possible. The last call i made was on the 21st of June. A very sober customer care executive took my call and promised to look into the case and he said that he made an email detailing the matter. I was talking to him for about 7 & 1/2 minutes. On the 22nd a person representing Tata Indicom comes to change the battery once again and i inquired about changing the set once for all. He doesn't know a thing and advices to call up the customer care. Now i have to deal with a very arrogant customer care executive (Prosenjit Das as mentioned by the person over the phone) who seems to know nothing. After a lot of requests he advices me to call up the Tata Indicom Hub which i am unaware of. I inquired for the location and the phone number. He declines to give the phone number saying that it is not possible for him as because it is not TATA Indicoms Policy to give the phone numbers. To inquire regarding changing the set one has to go personally and visit the hub.(I find it very strange that it was not possible to inquire over the phone. Also i am wondering what will happen to a physically challenged person) There was a lot of disgust in his way of talking and he claimed that i could easily surrender the phone. This is very unlikely for a TATA Branded customer care service. From my young days i have been hearing that TATA represents the best of Brands in India and I would always trust a TATA Product to any other brand than Reliance or Airtel. But i feel that there is a mistake on my part. I also think that TATA is loosing out more than I am.

Company: TATA Indicom
Country: India

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