Vodafone
Complaints Regarding Balance Deduction

My colleague's mobile number is 9765112133. His name is Ramesh Paturdekar. He is dumb and deaf, he uses mobile only for SMS and GPRS. During last one week amount is deducting from his account. I have contacted customer care executive nearabout 4-5 times and asked them to deactive all the services except SMS and GPRS. Each time the customer care executive assured that all the services has been deactivated. Still the amount is deducting. Today when I am trying to contact Customer Care Executive after pressing 9 he is again starting with "Balance k liye ye dabaye uske liye wo dabaye". When I contacted number given on Vodafone website, it is saying the number is switched off, the number of not reachable. etc. etc. Today I went to customer care store and asked to check the problem. (I found there nearabout 10 people who are facing the same problem. He again deactivated some services. And assured all the services are deactivated. But still today at 3:38 PM an SMS is received on his mobile.

"You have been charged Rs. 3 for the Match Day Service. June 22, WI V IND, 1st Test Day 3: Starts at 8:30 PM IST at Sabina Park, Kingston, Jamaica. From 567889 22/06 03:38 PM"

I made up my mind to ask him to change from Vodafone to other service provider. But since he recharged with Rs. 95/- for month for 2 GB GPRS. I am waiting for the month to complete. But though Rs. 95/- has been already paid there should be balance in the account to use GPRS (How strange). And though he is facing so many problems there is a charge to talk with Customer Care Executive.

Company: Vodafone
Country: India

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