Whirlpool
Poor service

Dear Sir/Madam

I bought a fully automatic White Magic 6.5Kg Whirlpool in 02/Dec, The Washing machine is under 1 years warranty. On 15 october the machine stopped working. I called up whirlpool call centre on the same day and lodged a complaint with complaint number LK1011005311.

One Service Engineer form whirlpool authorized service center visited my house the same day and after seeing the machine, he said the some part is damage and has to be replaced.

When I called the service centre, they says the part is not available, u have to wait some days.

After one week on dated 22/October I write to mail to helpdeskindia@whirlpool.com and also call to customer care many time, but They don't respond well, they don't follow up, they don't keep their customers well informed.

We at home are facing hell of a time, washing all clothes by hand for the last 16 days. When it is under warranty, the company pays no attention to repairing the defective product

Hoping the above complaint is taken seriously and is dealt with the same seriousness.

Regards;

Sabita Srivastva

complaint number LK1011005311

Mob:- 91-9415104714, 91-9307021300

Company: Whirlpool
Country: India

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