Whirlpool India
Poor quality refrigerator!

We bought a 280L Whirlpool Fridge in 1997. Either it was a fluke or otherwise, its performance was excellent. This prompted us to go in for another Whirlpool Fridge. We bought a 450L Fridge in July.

Unfortunately it has given us lots of problems. First time in Dec. there was a problem, and we had to pay Rs3400/= to get it repaired/serviced. Now since June first week, fridge was not working properly. This was reported. After lot of follow up a Technician came on 9/06/07 & reported that “Gas “ has to be filled. Another Technician came and gas was filled in the evening, charges were Rs1100/-.

On Sunday morning (June 10th), it was observed that the cooling in the main chamber was very low. So on Monday (11th June) it was reported. With great difficulty; we had to send an e-mail & telephone to WhirlpoolCo., the technician finally came on 15th evening & aftercheck up informed; MODULE has to be changed & will cost Rs700/-approx. (It also happens that there is no Module in stock with the service center).

We find this most unusual- Not only this has caused avoidable Tensions/inconvenience to us but also loss of lots of foodstuff items like cheese/cream/fruits etc. and also very expensive injections which need to be stored in the refrigerators. In our opinion this particular unit seems to be of sub-standard Quality, & after sales service is Very POOR. It appears this fridge is treated as an R&D piece, but it is us who are inconvenienced and PAY for the same.

Company: Whirlpool India
Country: India

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