Chroma extended warranty (tata aig)-samsung 1.5 ton split air conditioners
1 ac has multiple problems-gas leak, choked compressor & 2nd ac has water dripping inside

I had purchased 3 samsung 1.5 ton split airconditioners from chroma, juhu Mumbai on 25/10.I had also paid for EXTENDED WARRANTY.One of the ac has given problems from the beginning as the water drips on the bed. Samsung or tata or the ac maintenance person has not resolved it till date. The 2nd ac i was told had a gas leak & then a choked compressor. Each time a non competant technician is sent so their slate is clean but the problem remains pending under the consolation'we are looking into your problem'.I have repeatedly told them to replace the acs as their seems to be an inherent defect with them or else it could'nt take this long.

I have been harrased enough as it has become a daily hit & trial experiment.

I had asked for a deadline since i've been patient enough, but they are'nt equipped to give any answers but keep inconveniencing us. We are in a loop. Someone needs to take a stand & help us. Customers cant be cheated & harassed like this. I will be compelled to press legal charges on them.

Company: Chroma extended warranty (tata aig)-samsung 1.5 ton split air conditioners
Country: India
State: Maharashtra
City: Mumbai Suburban

  <     >