Airtel Corporate connection
Corporate connection No.99019 51803

We had taken a Corporate connection No. 99019 51503 in the name of Alphion India Private limited, Ferns Icon, Level 1, Doddanakundi Bus Stop, Marathahalli Post, Bangalore – 560 037 after submitting all necessary documents with your local Field Officer Mr. Anbu Mob No. 98451 98452. The connection was activated on 3rd June along with Blackberry Services. However the services were suspended within a week stating that the documents were not in order. The local agent and team leader were alerted who reinstated the connection but to our surprise was out of service once again within another 15 days.

At this juncture Airtel office in Bangalore was contacted who deputed a field officer, coordinated by Ms. Pooja Mob No. 98807 00054, who advised us to resubmit the documents once again to avoid further disconnection. The list of documents to be submitted also was obtained. Accordingly, fresh documents were submitted to the Airtel outlet in 100 ft road Indiranagar on 8th August. The documents were verified and found in order and was accepted by the front office. Ms. Pooja was kept in loop on submission of documents.

The following documents were submitted to Airtel outlet on the advice of the field Office:

1. Customer relationship form No.5152

2. Authorization to the undersigned by Alphion Board

3. Letter of undertaking by the undersigned.

4. Certificate of incorporation

5. Copy of MoA duly attested by the undersigned.

6. Address proof of the Company (Copy of BSNL Bill for Phone No. 29730501)

7. Copy of Company PAN Card

8. ID proof of the undersigned (PAN Card)

9. Address proof of the undersigned (Airtel Bill for Phone No.41269569

On verification and acceptance of the documents, the connection was once again activated on the same day. We have been regularly receiving the Bills and being paid on time on relationship No. 1020362910.

To our surprise once again received SMS on 17th August that incoming calls will be restricted as the documents submitted were not in order. Once again Ms. Pooja was contacted who assured us that the documents were OK.

However, the service has once again been suspended w.e.f 7th August for the same reason.

I would like to submit to you that frequent disconnections has placed us in an extremely inconvenient situation. The phone connection and BB services are expected to be 24/7 for continuous monitoring of our business being global.

We still are confident that Bharti Airtel will look into this inconvenience and I request the concerned to immediately intervene and take necessary steps to set this right.

PETER GEORGE

Vice President - Operations

Alphion India Private Limited,

Bangalore.

Ph: 080 - 42847705, 42116715, 25405077

Mob: (91)-99019 51803

Company: Airtel Corporate connection
Country: India

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