Colonel SC Dewa (Retd)
REPAIR OF AlC COVERED UNDER AMC

Thu, 5 May 5:38:30 PMREPAIR OF AlC COVERED UNDER AMC

From: subhash dewan View Contact

To: serviceindia@lge.com

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Dear Sir,

1. A copy of my online consumer complaint is forwarded for your information and immediate necessary action.

2. Today I again spoke to Customer Care (Mr Neeraj) who gave me this E-Mail ID. I have requested him to speak to your repair organisation at Noida and have my complaint resolved. The said complaint was lodged on 30 Apr'11 and todate, even after six days, I do not know the status of my complaint/product.

3.The persons at your repair organisation at Noida 'Servotax Services' do NOT attend the tele. Today, however, I got in touch with one Mr Rahul, mob no. 9582777264, who did not even listen to me properly and just said, "I will check and let you know" and hung up!

4. You are kindly requested to end the harassment of your customers by the employees of your Repair Organisation. My E-Mail below is self explanatory. Kindly go through it and take some action..

THANKS,

YOUR HARASSED CUSTOMER

Colonel SC Dewan (Retd)

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REPAIR OF AlC COVERED UNDER AMC

Asked by: Colonel SC Dewan (retd) 1 views

Dear Sir,

1. A complaint regarding non cooling of alc, covered under AMC was lodged with your Customer

Care at tele no. 011-39010909 on 30-04 at 10:35 AM. One Miss Savita took my complaint and gave the Complaint no. RNA II0430004881.She affirmed that someone will call me within two

hours and the complaint rectified within 24 hours. THIS WAS IN KEEPING WITH THE LG

SPIRIT PREVIOUSLY.

2.Mr Brijesh Kumar visited me at 4:40 P.M. on 01 May'll. Repair remark given by him on the job

card stated "Gas Leakage". He assured me that the Alc will be picked by his company, MIS

Servotax Services the next morning.

3.The Alc was lifted the next morning and LIFTING CHALLAN No. 8541 dt 02105/11 given to

me. I was assured that the Alc duly repaired will be delivered to me latest by 03 May A.N. Well

this was far from truth! On ringing up the nos given on the challan, there was no response. At one

time one Mr Rahul did pick up the mob 9582777264 but hung up immediately saying "I will check and call you back." Well there was no call from him and after that no one attended to that tele.

4. On 04 May 'll at 4:20 P.M. I rung up the Customer Care on tele given at Para 1 above and was attended by one Mr Deepak. He promised to send a reminder but also told me to ring Nikita Lohia on mob. 9811354152. Her mob was either on "meeting" or 'silent' mode. I was not able to contact her despite my best efforts!! All efforts to contact someone on the tele nos given on the "Lifting Challan" were also in vain.

5. It has been five days since I first reported my complaint and still I do not know the status of my

complaint or whereabouts of my alc. This is NOT what one expects of 'A Company Like LG". I have fifteen items of LG in my house, as of date, incl Five alc and two fridges. If I have to suffer like this then you make me regret for patronising your company. This attitude has started wef 2010 and needs to be rectified immediately. If the company's turnover has increased, the customer

care should also be upgraded too.

6. I request you to look into this as such instances will tarnish the image of your company in India and leave your customers harrased and neglected with the rude and indifferent attitude of your repair organisation.

YOUR HARASSED PATRON,

Col SC Dewan (Retd)

http://ehttp://inconsumercomplaints.com/? ptype=preview&alook=1 &qid= 16144 5/4

Company: Colonel SC Dewa (Retd)
Country: India
State: Uttar Pradesh
City: Gautam Buddha Nagar

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