COLOUR TV LG 21FE3BG4
Customer srevice: Replacement of LG TV and for Compansation

I purchased a L.G TV (COLOUR TV LG 21FE3BG4) with invoice No EKM-22618 on 16th October from Nandilath G Mart in Edapally Ernakulam and asked for service on 2nd March while it is not working. The technician from LG service center (name is Benny) came on 5th March and taken away the PCB and repaired it three time and brought it finally on 14th March and the TV is not working again. On 14th March I called to Mr Narayanankutty, (the chief of service center as I was informed by the Nandilath G Mart) and asked him to replace the TV. On 15th March one person named Vipin from service center informed me that it will take 5 to 7 days. On 22 March again while asking him, he told me it will again take 5 to 7 days. While informing to the chief, he gave me the mobile number of one Santhosh who is charge of the L.G go down at Eloor. While asking him he informed me that the order for replacement were reached at him only on 28 March. I asked him to replace it because i want to see the India -Pak Cricket Match. He refused it by saying that he will give only after the live telecast, ie on 30th March after 5pm. Today, 30th March at 12.30 pm I again called the chief and the chief connected to the same Santhosh and again informed me that he will replace it after 5pm.

This is mere cheating of the costumer, so I humbly requesting your help to replace the TV with a compensation of Rs 1500/- for not seeing the India -Pak world coup cricket tournament using the TV which was purchased by the customer.

Dr. Joseph M.J

Apt no.13, Teachers Hostel.

CUSAT, Kochi-682022

Mobile no 9447165746

EMAIL; jmakkolil@gmail.com

Company: COLOUR TV LG 21FE3BG4
Country: India
State: Kerala

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