S Mobility Ltd
Complaint of Spice centre -Lost my handset and giving faulty mobile in lieu of it

Dear Sir/Madam,

I had purchased a Handset (Spice M-6868) from Spice Hotspot on 20/02. I had faced a problem with the touch screen as it was broken in my pocket. I took it to the authorized spice service center on 11th july in Kalkaji SPG Global Distribution Pvt Ltd. K-75A Lower grnd floor, Kalkaji 110019. They asked me to deposit the handset there for 7 days and said we don't have display in stock. After the expiry of 7 days I contacted them but they did not respond, I contact the general customer care also but there was no response from their team. I continuously called them but they said we have raise PO for display have not received it yet and it will take time, how much they don't know and cannot commit (the statement was from Mr Narayan who happens to be the manager/owner).

Upon receiving no response, I again called them on 23rd July. this time they said yes it is repaired pls collect it from here. I went there and to my shock, I found out they fitted the display from some other handset came for repair and also the mother board of some other phone. I checked up the IMEI no which was of different mobile.

Details of which-

My handset IMEI no. 911114150490586

Other IMEI no which was placed in my phone's body. 911114150495866. All this mess was done by their technician Mr Rajesh.

I asked them to give me the correct mobile and handset which belong to me. They searched it for two hours but could not find where it was gone, then they requested me to take the handset which was there of some other customer instead of mine. I asked them to give my handset as it had my personal data. They said we have lost my handset and can give this one, I said ok fine but to my shock again, when I checked this handset of some other customer it already had some defects, the keys, camera was not working. I did not accept the faulty handset and they said me to wait again (till when they themselves don't know).

I contacted the customer care no of Spice mobile 1800 300 77423 and also sent email to customercare@smobility.in but got not no response. I don't know where to go. Please help me.

I request you to please help me in this case and help in getting my handset back. I had put my hard earned money in that mobile and don't want to waste in such stupidity by service centres.

I request other people of cases as mine and be careful.

Company: S Mobility Ltd
Country: India
State: Delhi
City: South Delhi

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