Croma
REPLACEMENT DELAYED

Sir,

I have purchased a AIO Hp printer F4488 from CROMA SOUTH EXTENSION PT-2, Delhi on 11 Mar’12 in discounted rate as it was the last piece (with warranty one! as told by them) with out carton, user manual, soft ware CD. i have been provided connector cables and adoptor and the gave me down loaded software on my pendrive for installation. On installation on 13th I found the paper feeding was not proper and it pulls the paper on sided. i changed the paper and tried but after wasting 25 papers it did not corrected on own. i took it to Okhla ph-2 Hp service center for getting it corrected under warranty.

To my utter surprise, they refused said it was 720 days old and out of warranty. for replacement of the same with k209G a DOA service request no ININ-150-2795277 dt 23/3 was issued by them.

On being fwd to get replacement from Croma, they have taken back with hesitation and issued a receipt for replacement gate pass no236 dt 24/3 and still is with them only! they said a mail has been given to their supplier reg this!

On that day and til date i have been running pillar to post for the replacement. Is any alternate solution for this? Can Hp directly intervene and replace the printer and debit the cost to Croma on behalf of Consumer? Why I being harassed for purchasing it over above the inconveniences incurring unnecessary expenditures in this regard? Kndly resolve it pls.

Company: Croma
Country: India
State: Delhi
City: New Delhi

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