CROMA (TATA ENTERPRISE)
Misleading schemes

I recently bought a blackberry curve from a CROMA retail branch, with the scheme that we'll get a utility pack which includes a Bluetooth device, a car charger, a scratch guard and a mobile case. Because we needed a case with the mobile we purchased the mobile from CROMA instead of going to the other sellers with other better offers. When we opened the utility pack and tried to use the mobile case it was not for blackberry but for i-phone. We thought it didn’t matter and tried to insert the phone in it. But it got stuck and wouldn’t come out. After trying very hard and after damaging the screen saver we were finally able to remove it. When we went to croma and asked them to replace the case the ADM Mr. Jayesh Chalaliya (3264) refused to replace it saying that the utility pack is a universal pack and applicable in all mobiles (including the case) and it is of zero value and he wouldn’t replace the case.

I would like to highlight the point that if they would have not advertised about the scheme with the case free we would have not purchased the mobile handset from CROMA. They have misled and lied to us about the scheme. It is not about a case we can buy it separately but it’s about misleading naïve consumers.

Yours Sincerely,

Customer Number 9057136

Company: CROMA (TATA ENTERPRISE)
Country: India
State: Gujarat

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