Sony Ericson Aspen
Malfunctioning of keys and touchscreen of 15 days old cell

I bought a Sony Ericson Aspen for Rs. 10, 000/- on 20/03, from Sony Center, Arjay Retail, Indiranagar, Bangalore, India.

Bill No. being C10/14936

It is not been even a month and the cell has started malfunctioning now it has reached it's limit as the unlock touch button is not at all functioning thus my cell is lying in the lock mode since 06/04 that is right after 15 days of buying it

Apart from that the generic issue faced:

1) The camera hardly gets launched, the error message which pops is that the camera can not be launched if a call is in progress, though neither there is a call in progress nor the task manager list any task being in progress.

2) The call receive and reject keys does not work most of the times so I end up missing up my calls and calling back.

3) Despite being in normal ring mode at times it would not ring even if there is a call

4) At times if I press the digit 9 the digit 8 gets pressed.

5) The videos captured would take forever to load and a lot of other problems

To resolve the issue I contacted the showroom from where I bought the cell, they completely backed out and said they can not help me at all and I should contact the service center. The service center said I need to come down and depending on the kind of defect it might take a week or more time in no case even if it is a manufacturing defect it would be replaced but just repaired.

Would surely want to know is this the kind of service Sony Ericson provides despite paying premium amount being paid. As a cell which is as old as 15 days, getting it repaired in service center and running across all the city does not seem to be the right value of the amount I have paid for the cell.

I have been a big fan of Sony so despite several warning heard against it for be it Xperia Mini Pro or Xperia or W380i I went ahead with this deal, hoping I don't end up being disappointed and my trust on Sony shattered. But this seems to work quite contrary to my believe.

The cell which starts malfunctioning within 15 days of being bought surely has manufacturing defects and need to be replaced I hope Sony addresses this ASAP

Company: Sony Ericson Aspen
Country: India

  <     >