Airtel India
Deduction of my balance unnessary

Dear sir

this is in reguard to your improper services which i underwent during the past 2 month.

My mobile no is 9892959501

My problem is that on the 29th sept i had refilled my balance with RS60 talktime but there was no updation of my balance on your system for nearly 2 weeks. Anytime I tried to comfirm it and try reporting my problem reguarding my balance deduction I was given the answer that your system is under upgradation or under failure please contact ater 2 hour.

Your airtel customer executives did'nt know anything about why my balance was deducted for nearly 2 weeks. After 2 weeks of constant calling them some customer executives told that my radio service is active and some customer executives told that my V.A.S service is active.

Iam just confused how did this service get automatically active without my notice. As i am holding nokia 1100 and im not interested in any services.

I tried calling customer executives as to how this service got active they to had no idea and they are not returning my balance back too

As now you are not refunding my balance i thought of using this service provided. And so on the 19th oct when i asked atleast tell me how to use this service one of your customer executives told me to dail v.a.s. activation number and to follow the instruction.

After this again RS30 got deducted on this i got fustrated and spoke to many of the customer executives .they told that they will refund my balance but till know there is no updation of my balance

I went to airtel gallery too they too have forwarded this request.

And know i am giving you 1 day to update my balance and if i dont get it i will definately and will not hesitate to file a case in the customer court as i am not going to keep quit for my RS60.If there is still no reply from your side them i will definately with to "THE TIMES OF INDIA " and explain the entire matter and see to it that airtel really pays for it

i am feed up your bad services

please reply

thanking you

glen saldanha

Company: Airtel India
Country: India

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