Airtel
Billing issues

I bought an Airtel Blackberry Pearl 8100 almost the very first week Airtel launched this model. The service was great and everything going very smooth until Jan '08, when I spoke to a customer Service Rep and was advised that even on the Blackberry 499/- data plan 100 MB of Data download was free. Since, my usage was not more than 100 MB over a period of 2 years I decided to switch from my original 899/- Unlimited plan to the 100 MB plan.

To my surprise I was shocked to get a hefty bill of Rs.14000/- for the next month! When I called customer support they now tell me that there is no 100 MB free with 499/- Plan. I requested the rep to raise a complaint as I changed my plan only after receiving confirmation from Airtel customer support is when I changed the plan. The rep took all details and gave me a ticket number. However, they dragged this issue for 2 months, after which I escalated to "nodal officer" and they came back to tell me that they never had any calls where their rep informed me of the 100 MB free data on 499/- Plan and also that the call records no longer exists and that the Bill was valid and I have to end up paying!!

I'm still disputing this issue and they have canceled my connection. The worst part is that I cannot use my Blackberry with any other service provider as the device is SIM locked and these Airtel employees are very rude once you are not a customer to them.

IF someone has gone thru the same issue and found someone at Airtel who could help resolve, please share with me.

Company: Airtel
Country: India
Site: www.airtel.in

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