Samsung mobile GT-E3213K
No good Service

Since the date I purchased the mobile, within 3-4 days I discovered that when I write messages to anybody with more than 80 characters it automatically switches off. When I informed this to the Service center in Bhubaneswar, the engineer there just formatted the mobile & said there will be no problem, but it happened again & when I went to the Service center they again reformatted it & returned it to me. I then talked with the manager there whose name is Mr. Deepak Jain & he assured me that there will be no further problem. But the problem persisted & another problem cropped up i.e.the voice of the person at other side of the mobile was audible but my voice was not audible to him/her. When I went to the Service center this time & told about this new problem & also about the persisting problem he opened the cell in front of me & deposited it & told me he will repair it & return me the next day. When I went there the next day he told that some components are missing & so it is not covered under the warranty. I was surprised how the component could disappear when the other day only he dismantled the phone & checked it in front of me. So, I called upon the manager Mr Deepak Jain & told another thing. Firstly he scolded that engineer then told that every component was ok but it has fungus upon it, so it will not come under warranty. I don't know who is correct, the engineer or the manager but I understood they are trying to fool every customer & telling them their cell is out of warranty showing one or the other reason & extracting money from them instead of providing them free service.

Company: Samsung mobile GT-E3213K
Country: India

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