DELL
XCD 28 - Pathetic After Sales Support

Hi,

I bought a DELL XCD 28 mobile phone (Pune, Biil# 10017308, IMEI # 355280040018805 Service Tag: 2L1ZVN1) against advice of my friends and well wishers who had warned me about inferior quality of the newly launched phone as well as pathetic after-sale support. Now few months down the line, I see each of those warnings coming true!!

The touch screen of the phone was damaged after which I visited service center at Pune (Feroz). 4 days time was committed to replace the handset. It is almost a month now and every time I call on the committed date, the standard reply is that they did not get the handset from Bangalore so it will come in next 4 days.

I just browsed through the blogs/articles/complaints on net and found that I am just one of the many customers who have been victim of pathetic product with even more pathetic after sale customer support.

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Regards,

Navnit

8956711191

Company: DELL
Country: India
State: Maharashtra
City: Pune

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