Samsung India Pvt Limited
Delayed service

We need to shift from gurgaon to Delhi. For that we made a service request to dismantle air conditioner. Despite to repeated request, no one turned up for the work. It was the third of the request and we are getting a call that the work is still delayed because the call need to be transfered to Delhi. Doesn't it sounds funny on the third day of the complaint. Our whole work is getting delayed because of this. Samsung authorities need to be more responsible for there act. Just a day before this call, they told us that person named baljeet is on his way and he'll reach by 8 at our place. They kept us waiting for so long and no body turned up. The very next day, they called up telling me that this request need to be transfered to delhi. This is something that appears really funny.

The fact is to install AC, they get more money and to dismantle the amount is less. So they are postponing the work and harassing us.

Company: Samsung India Pvt Limited
Country: India

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